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Terms and Conditions:

Thank you for your enquiry and booking at the Beach Villa self catering holiday accommodation. We trust that you will enjoy your stay at our beautiful holiday rental.

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All guests are requested to thoroughly note the contents of this page because it contains essential information.

All guests visiting Beach Villa self catering holiday accommodation are required to comply with the terms and conditions, even though they have not signed the attached agreement.

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The person who made the reservation and signed the necessary documents is responsible for informing the rest of the guests in the group about the terms and conditions, and hereby acknowledges that he/she will be personally liable for the payment of all charges incurred by him/her or on behalf of the group during their stay at Beach Villa self catering holiday accommodation.

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By paying for your reservation you confirm that you and your entire group understand and accept our terms and conditions set out in the attached agreement.

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Right of access is reserved.

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PAYMENT

If bookings are made 14 days or more before the date of arrival, a 50% deposit will be payable within 3 days. The balance must be paid 14 days before the date of arrival.

If bookings are made 13 days or less before the day of arrival, the full amount is payable within 24 hours of making the reservation.

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1.1 Our System will automatically cancel the booking if:

  • Payment does not take place as set above.

  • The correct reference number is not used.

  • The correct amount is not paid in time.

  • Only electronic payment will be accepted.

  • No cash payment will be accepted on arrival.

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Beach Villa self catering holiday accommodation’s banking details are as follows:

Evidence of payment must be e-mailed to reservations@spesbona.com.na

Use the reference number on the quote (QUA____) as your reference.

If bookings due to late or incorrect payments are cancelled, we do not guarantee that the date will be available again.

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CANCELLATION POLICY

All cancellations of bookings must be in writing.

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2.1 IN THE CASE OF CANCELLATION, THE FOLLOWING RULES WILL APPLY:

  • No refunds will be paid if the booking is cancelled.

  • In the case of a guest who does not arrive at all, the total booking amount is forfeited.

  • If a client does not stay all the nights of their reservation, the remaining booking amount will be forfeited.

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2.2 REFUNDS

  • No refunds will be made for any late arrival or early departure.

  • No refunds for people who do not arrive with their group.

  • Cancellation requests must be made in writing.

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2.3 FALSE INFORMATION

The owners and management of Beach Villa self catering holiday accommodation will not be responsible for any false or erroneous information made by other companies, websites, travel agencies or persons regarding Beach Villa self catering holiday accommodation. No refunds for bookings made as a result of such incorrect information will be made.

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ARRIVAL AND DEPARTURE

Check-in time is from 14:00.

Check-out time is before 10:00.

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GENERAL INFORMATION

Guests will be held responsible for any loss or damage to Beach Villa self catering holiday accommodation caused by themselves, their friends or any person for whom they are responsible.

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Beach Villa self catering holiday accommodation is not responsible for your personal belongings and valuables such as money, jewellery or any other valuables left by guests in the rooms.

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The guest has examined the premises, including the appliances, fixtures and furnishings, and acknowledges that they are in good condition and accepts them in their current condition.

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The guest will not remove any management appliances, fixtures or furnishings from the premises.

Upon departure, the premises must be left as you found it upon check-in. The condition of the premises must be unchanged.

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There will be an inspection of the premises upon check-out in order to assess that items are not missing and that there is no abnormal wear and tear to the chalet caused by the guest during their stay (for example, broken windows, damaged furniture, soiled or burned linen, couches or rugs, etc.).

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If repairs and/or replacements are required, the guest must notify management of such repairs and/or replacements. The guest hereby agrees to reimburse management for any loss or damage.

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Boma: This area needs to be pre-booked with the manager at N$250.00 per event. No parties or loud noise are allowed between 22:00 and 06:00.

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SMOKING

Smoking of any kind is strictly prohibited inside the chalets.

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PETS

A small pet (up to 6kg) is welcome at our chalet only with prior arrangement before arrival.

Guests will be responsible for the cost of de-fleaing, deodorising, shampooing and repair of any damage to any portion of the premises caused by the pet that has been on the premises at any time during the term of stay.

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ARMS, AMMUNITION AND HAZARDOUS MATERIALS

Guests shall not keep on the premises any item of dangerous, flammable or explosive character that might unreasonably increase the danger of fire or explosion on the premises or that might be considered hazardous or extra hazardous by any responsible insurance company.

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Possession of firearms and ammunition is strictly prohibited on the premises.

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CLEANING OF FISH, CARS, MOTORBIKES OR TRAILERS

As per Henties Bay Municipality, no fish may be gutted or cleaned on the premises.

Do not wash your car, motorbikes or trailers on our premises. In case of an offence of the above, a cleaning fee of N$250.00 will be charged.

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DOMICILIUM CITANDI ET EXECUTANDI

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9.1 Addresses and Notices:

For purposes of this Agreement, including the giving of notice and the serving of legal process, the Parties respectively choose domicilium citandi et executandi as follows:

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9.1.1 Eagle Holiday Cottages CC:
Jakkelputz Road …., Henties Bay
E-mail: hbestate3@afol.com.na

9.1.2 The Guest:
info@egles.com.na
E-mail: hbestate3@afol.com.na

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WAIVER & INDEMNITY

I, the undersigned, do hereby unto and in favour of Beach Villa self catering holiday accommodation, their holding and subsidiary and associated companies, if any, and each and every interest holder, director, employee, agent and representative of Beach Villa self catering holiday accommodation and their holding and subsidiary and associated companies (individually and collectively) hereinafter referred to as “Beach Villa self catering holiday accommodation”;

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  • Acknowledge that I will be staying at the house referred to as Beach Villa self catering holiday accommodation, Henties Bay, and that my stay will be entirely at my own risk;

  • Release Beach Villa self catering holiday accommodation from all and any liability and waive all and any claims, of whatsoever nature and howsoever arising, which may arise from any cause whatsoever during the period of my stay;

  • Indemnify and agree to hold harmless Beach Villa self catering holiday accommodation against all and any claims of whatsoever nature and howsoever arising from any cause whatsoever during the period of my stay which any one or more of my dependants or any third party may have, including, but not limited to, claims arising from my death, personal injury or loss or damage to my possessions;

  • Agree to adhere to all regulations which may be brought to my attention during the period of my stay by either the management, agent, representative or shareholding of Beach Villa self catering holiday accommodation;

  • Without derogating from the generality of the foregoing, acknowledge that Beach Villa self catering holiday accommodation shall not be liable to me or any of my dependants, relatives or guests for any injury, illness, harm, loss of support, consequential loss, damage or damages of whatsoever nature that may be sustained from any cause whatsoever (including but not limited to negligence and/or fault) during my stay;

  • I am aware and understand that this document has legal consequences and implications. I have read the document and acknowledge that I am bound thereby.

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